Are You A Know-It-All?
July 11, 2011 1 Comment
Somewhere back in grade school, each of us became conditioned that we should always know the right answer. We were tested on our knowledge of the facts, and how well we could regurgitate them. 15X15 always equaled 225, and the symbol for water was always H2O (I think). Those of us with excessive drive who were destined to become future leaders learned a lesson: we were rewarded for knowing the “right answer.”
Fast forward. You have now been in the workforce for 20+ years. You have an important title and lead a lot of employees. Do you still think you have to know all the answers? Think again. The world you move in today is not a fact-based place… it is an arena of gray, where decisions are based on a combination of the best available info, plus a healthy dose of judgment.
If you are still acting like you have to know all the answers, here’s what you are telling your team:
> None of you are as smart as me. I know more than all of you. You could never do my job because I know everything… Yes, I have all the answers.
> Don’t try too hard because I’m just going to shoot you down if you come up with an opinion I don’t agree with… Because I have all the answers.
> If there’s a really difficult problem at hand, I will always be your fallback so don’t worry too much about it yourself. Don’t stretch yourself to find new and different solutions… Because I have all the answers.
This is a silly game that your team doesn’t really believe anyway. Why don’t you ask them to solve some really difficult problems, and then hold them accountable for the results? This will polarize your team: the stars will embrace this accountability and rise to the top, while your lower-performing leaders will also become more obvious.
Bottom line: everyone knows you don’t have all the answers, so stop acting like it. Let your team get in the game and you’ll optimize results while developing your people.